Welcome to Florida's Statewide 511 Website

Phone System Help

Click here for the touch-tone codes for highways, cities, counties, airports and transit agencies pdf.

• What is the 511 phone system?
• What languages will Florida's 511 system recognize?
• How do I find out about Incidents?
• What if I don't know what city or county to ask for?
• How do I ask for Travel Times?
• Can the 511 phone system transfer me to airports or other transit agencies?
• Can 511 help me find rest stops?
• What other information can I get from 511?
• Do I always have to wait for the phone system to give me all the options?
• How can a deaf or hard-of-hearing individual use the 511 phone system?
• Are there any tips to make my 511 call go smoothly?
• How can I be as safe as possible while using 511?

What is the 511 phone system?

Florida's Statewide 511 Traveler Information System is your free, on-demand resource for real-time traffic and travel information. The phone system provides traffic information such as traffic congestion, crash reports, travel times, transit information and more. Dial 511 from any cell phone or landline. The call is free. Once you are connected to 511, voice recognition software allows you to navigate to the information you want using simple voice commands. Touch-tone navigation is also available anytime during the call by pressing 88.

511 also features personalized services for every road it covers. You can register online to quickly access traffic reports on your most-traveled routes when you call, or receive instant traffic or public safety alerts via text message, e-mail or phone call. (Standard cell phone minutes or text message charges apply.)

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What languages will Florida's 511 system recognize?

Florida 511 is a bilingual phone and Web system, fully functioning in English and Spanish. English-speaking 511 callers can skip the language and main menu prompts by interrupting the system and immediately asking for any of the main menu options or by naming a city, county or roadway in English. Spanish-speaking callers must first press 2 or say, "Español" before giving other commands in Spanish.

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How do I find out about Incidents?

Incidents include crashes, congestion, construction, and unusual or severe weather conditions. You can find out about incidents in your area several different ways.

• To find out about incidents on a particular roadway, ask for "Traffic" at the Main Menu, then ask for that roadway. For example, say, "I-4" or "I-95."
• If you want to know about incidents on all the roadways in your area, ask for a city or county instead of asking for a roadway. Say "Miami-Dade County" or "Hillsborough County"

511 will tell you the number of incidents currently active on the roadway or in the area you picked. Then narrow down your search or ask for "all reports" to hear about all active incidents.

• If you asked for a roadway, you can narrow down your search by asking for a:
  • City
  • County
  • Exit or mile marker number
  • Cross street
• If you asked for a city or county, you can narrow down your search by asking for a roadway

*Quick Tip: Ask for "All Reports" to hear all the information that may affect your commute. Ex: a crash on the northbound side of the road may cause congestion for travelers heading southbound.

*Quick Tip: In regions with multiple 511-covered highways, ask for information by County to determine if incidents on other highways may affect your commute.

*Quick Tip: If you know the roadway for which you want information, you can say the roadway name or number during the system greeting. This can help you get the information more quickly.

• 511 Tips and Menu pdf
• 511 Call and Web pdf
• 511 Covered Roads pdf
• 511 Touch-Tone Codes pdf

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What if I don't know what city or county to ask for?

If you are a Florida visitor, commercial vehicle operator or are traveling in an unfamiliar part of the state, you can ask for a highway by name or number (for example, US-41 or Tamiami Trail), then narrow your search by cross street, exit number or mile marker.

For example:

• Ask for "I-95" then "Mile Marker 49"
• Ask for "Beachline Expressway" OR "State Road 528" then "Exit 2"

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How do I ask for Travel Times?

You can find out how long your daily commute will take by checking 511's commuter travel times. At the Main Menu, say "Travel Times" and then the name of the roadway in which you are interested.

For example:

• Say "Travel Times" then "Central Florida Greeneway"

Travel times on 511 are organized by roadway segments, which usually correspond with exits along the highway. Listen for the segment or segments that cover your commute, and ask for those by number. The next time you call, you can interrupt the system and ask for your specific segment numbers without waiting for the list.

511 will also offer you the option of hearing travel times after you get a traffic report. When 511 asks if you want travel times, say, "yes" then listen for the roadway segment you want. Not all 511-covered roadways have travel times available on the system.

*Quick Tip: To hear Travel Times on a specific segment of a road, create a personalized My Florida 511 account and register your route. When calling 511, you will have the option to hear Traffic or Travel times on your personalized route.

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Can the 511 phone system transfer me to airports or other transit agencies?

Yes. Florida's 511 system can transfer you to many airports, seaports and transit agencies throughout Florida -- making 511 your free, easy-to-remember travel information hotline.

At the Main Menu, you can:

• Ask for "Airports," then say the name or three-letter FAA code for the airport you want
• Ask for "Seaports," then say the name of the seaport you want
• Ask for "Public Transit" then say the name of the agency you want

For example:

• Say "Airports" then "Orlando International Airport" or "MCO"
• Say "Public Transit," then "Broward County Transit"

Commuter Services agencies are also available on 511 by asking for "Other Options," "Other Transfers" then the name of the agency.

The 511 phone call will give you the option of hearing a list of available agencies. You can also click on the "Transit" link on FL511.com for a list of airports and transit agencies. Seaports are listed under "Links."

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Can 511 help me find rest stops?

Yes. When you're on the road and need to take a break, 511 can help you find the nearest rest area or Turnpike Service Plaza. At the Main Menu, say "Other Options," then "Rest Areas." Then tell the system what road you are driving, direction of travel and county or mile marker. The system will tell you where the nearest rest area is located and what amenities are there.

For example, say:

• "Other Options," then "Rest Areas," then "Florida's Turnpike," then "Southbound," then "Orange County"

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What other information can I get from 511?

Florida's 511 Traveler Information System can also connect you to:

• 511 systems in neighboring states
• Information about Florida's Turnpike and SunPass

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Do I always have to wait for the phone system to give me all the options?

No. Callers can skip the language and main menu prompts by interrupting the system and immediately asking for any of the Main Menu options or by naming a city, county or roadway in English. Spanish-speaking callers must first press 2 or request "Español" before giving other commands. Once you're familiar with the system, you can make your call quicker by interrupting the system at any time to ask for the information you want or enter a touch-tone code. (Click here for a complete list of 511 touch-tone codes.)

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How can a deaf or hard-of-hearing individual use the 511 phone system?

The 711 Telecommunications Relay Service allows the deaf and hard-of-hearing who use telecommunications device for the deaf (TDD) to access the voice recognition and response features of Florida's 511. To access 511, a user would need to know the county from which they are calling or to which they are traveling.

Here's how a 511 call through 711 might happen:

Customer: Dials 711

Operator: "Florida Relay Operator (insert CA ID#) M(male)/F(female) GA (go ahead)"

Customer: "Please dial Florida 511 GA"

Operator: "County you are calling from pls Q GA"

Customer: Provides the county

The Operator then connects the customer to the 511 system. The Operator types what is heard after dialing the number. The customer would request information from 511 following the same call flows as other 511 callers, requesting their language, then a highway, city or county; or ask for travel times, transit, airports and seaports, or other options.

NOTE: Not all Florida counties have 511-covered roadways. If a caller calls from a county where there are no 511-covered roadways, the operator may inform the caller "I'M SORRY 511 SERVICE IS NOT AVAILABLE IN THAT COUNTY GA"

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Are there any tips to make my 511 call go smoothly?

• 511 Tips and Menu pdf
• 511 Call and Web pdf
• 511 Touch-Tone Codes pdf
• Check your cell phone signal strength when placing a call; weak reception may cause 511 to have problems understanding what you say.
• Ask for information using single commands instead of back-to-back commands. For example, if you want information on I-95 in Broward County, first say, "I-95" and after the system prompts you, say, "Broward."
• Speak as clearly as possible and minimize any background noise — including radios, open windows, air conditioning and other people talking.
• Say "traffic," "travel times," "public transit," "airports and seaports," or "other options," to get the information you want.
• Say "next," "previous," "stop," or "repeat" to navigate through reports quickly.
• Say "main menu" at any time to start over.
• Say "feedback" to leave feedback or report an incident not already mentioned on a 511-covered roadway.
• Callers can interrupt the voice-activated menus at any time.
• Say "help" if you need a quick tip during your call.
• Say "tutorial" to learn more about how to use the 511 phone system.

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How can I be as safe as possible while using 511?

• Call 511 before you hit the road, at a rest area or have a passenger call to avoid talking while driving.
• Call 511 before you enter a new roadway to become aware of the current road condition.

To stay safe while traveling on Florida’s roadways:

• Drive slowly and keep your lights on in low visibility and in the rain.
• Always wear your safety belt.
• "Move Over, It's the Law." Drivers are required to move over one lane or slow down to 20 mph below the speed limit when approaching an authorized emergency vehicle that is stopped and has lights flashing on a highway in Florida.
• Call * FHP (* 347) for roadside assistance, including Road Rangers, on many of Florida freeways and Florida's Turnpike.

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